Sydney FAQ

GENERAL

WHAT ARE THE DATES & VENUES FOR DOWNLOAD 2020?

Download Sydney takes place at Parramatta Park on Saturday 21 March 2020.

WHERE IS THE VENUE?

Download Sydney takes place at Parramatta Park, Pitt & Macquarie St Parramatta.

HOW DO I GET THERE?

BY TRAIN

Parramatta Park is a short walk from both Parramatta and Westmead train stations. Refer to Transport NSW to plan your trip.

If arriving at Parramatta Station, enter via George St Gatehouse (corner of George St & O’Connell St) and proceed to the festival entry near the old Government House within the Park.

If arriving at Westmead train station, enter via Railway Parade and proceed to the festival entry near the old Government House within the Park.

BY BUS

The Parramatta bus terminal is located next to the Parramatta train station in Darcy and Argyle Streets. Refer to Transport NSW to plan your trip.

Bus No. 404 (Footscray to Moonee Ponds) stops on the corner of Epsom and Ascot Vale Roads.

The Parramatta Shuttle Bus is a free transport solution that connects tourists, residents and commuters to the commercial, retail and recreational landmarks of the city. It runs every 10 minutes, seven days a week. The bus operates on a continuous loop around the city centre, with three stops near Parramatta Park.

For Download we recommend Stop 4 (O'Connell Street) - ideal for the Crescent event space.

BY RIVERCAT

Parramatta Park is a short walk from the Charles Street wharf along pleasant riverside walking paths. Refer to Transport NSW Transport NSW to plan your trip.

CAN I DRIVE?

Yes, however we strongly encourage ticket holders to catch public transport. There is limited parking available within the park. Only park in designated parking areas and marked bays. Be aware of the time limits that apply to each marked parking bay.

 

TICKETS

 

WHEN DO TICKETS GO ON SALE?

Previous Years Purchaser Presale commences from 11am (AEDT) Friday 8 November

Moshtix & Ticketmaster Presale commences from 12pm (AEDT) Monday 11 November

General Onsale commences from 12pm (AEDT) Wednesday 13 November

IS THERE A LIMIT TO HOW MANY TICKETS I CAN BUY?

You can purchase up to 10 tickets per transaction for the presales and General Public onsale. Please note, you will be unable to book more than 10 tickets per Moshtix account.

IS DOWNLOAD 18+?

Download Festival is strictly an 18+ event. No minors under the age of 18 are permitted. Valid photo ID is required to enter the event, purchase and/or consume alcohol.

I NEED TO CONTACT SOMEONE ABOUT TICKETING?

For all questions relating to ticket purchases, delivery, payment etc. please contact Moshtix via their support page at tixsupport.moshtix.com.au or call 1300 438 849.

WHAT PAYMENT METHODS ARE AVAILABLE?

Visa, Visa Checkout, MasterCard, PayPal and TTP (Time To Pay).

CAN I PURCHASE TICKETS TO TWO DIFFERENT EVENTS IN THE ONE TRANSACTION?

You can purchase the “Double Down” ticket which is for both Sydney and Melbourne events.

CAN I PURCHASE DIFFERENT TICKET TYPES IN ONE SINGLE TRANSACTION?

It is not possible to purchase different ticket types in one transaction.

WHAT DOES AN RIP TICKET INCLUDE?

Take your Download 2019 experience up a few notches. Forget VIP, you can RIP!

One General Admission ticket to Download Festival

VIP Express Line at Entry

Exclusive Download Festival merchandise item

Commemorative Download Festival VIP laminate

Exclusive Access to the RIP Viewing Area which includes -

  • A view of the main stage
  • VIP bar and food stalls
  • Official Download merchandise stand
  • VIP Cloak Room
  • VIP toilets
  • Complimentary WIFI and phone charging stations
  • VIP Shade and seating areas

CAN I USE DOWNLOAD’S FACEBOOK TO TRY TO BUY OR SELL A TICKET?

No! Any posts on our Facebook about buying and selling tickets will be removed. Tickets cannot be obtained through any other means, such as unauthorised ticket resellers (ie: Viagogo), Gumtree or by direct transfer from another individual.

HOW MUCH ARE TICKETS?

General Admission tickets are $189 + BF

RIP Tickets are $349 + BF

Double Down(load) Tickets (for both Sydney & Melbourne) are $360 + BF

HOW DO I AVOID BUYING FRAUDULANT TICKETS?

Only purchase tickets through Download’s official ticketing partner Moshtix. Avoid unauthorised re-sellers and auction sites such as Viagogo, StubHub, Gumtree and eBay.

WILL I GET IN TO DOWNLOAD WITH A FORGED TICKET?

Any tickets to Download found to be tampered with or forged will not be valid.

IF I CAN’T MAKE IT, CAN I GET A REFUND?

There are no refunds on tickets except as required by the Live Performance Australia Ticketing Code of Practice. Incorrect purchases DO NOT qualify for a refund. Live Performance Australia Ticketing Code of Practice

I ACCIDENTALLY PURCHASED TICKETS TO THE WRONG LOCATION; CAN I EXCHANGE THEM OR GET A REFUND?

You must take care when selecting and purchasing tickets. Please be aware there are no refunds or exchanges on ticket purchases. Incorrect purchases DO NOT qualify for a refund.

ARE WRISTBANDS EXCHANGEABLE, I.E. CAN I PASS MINE ONTO MY FRIEND IF I DON’T WANT TO STAY?

No, wristbands are strictly non-transferable. Once your wristband is on, it should not be removed for the duration of the event. If you are found without a wristband you will be asked to leave the venue.

 

AT THE EVENT

 

WHEN DOES DOWNLOAD OPEN & CLOSE?

Download Festival gates open from 11:00am and close at 10:00pm.

IS THERE A PLACE TO STORE MY THINGS AT DOWNLOAD?

Yes Download Festival has Cloakrooms where you can store your things. All bags over the size of 30cm (l) x 20cm (w) x 5cm (d) will not be allowed into the event area so pack light. Any backpacks and bags larger than 30cm (l) x 20cm (w) x 5cm (d) must be stored at the Cloakroom prior to entering the festival.

ARE YOU GOING TO ANNOUNCE MORE ACTS ON THE LINE UP?

Yes! 2020 will see 30 bands performing in both Sydney and Melbourne. Stay tuned to our website and socials as Download Festival brings you more acts over the coming weeks!

WHEN WILL PLAYING TIMES BE RELEASED?

Full playing times will be released closer to the Festival date.

WHAT FORM OF ID WILL I NEED AT THE FESTIVAL?

Below is a list of the acceptable Adult (18+) ID required to enter the festival;

  • A driver’s or rider’s licence or permit (issued by an Australian State or Territory or any foreign country)
  • Australian passport or a foreign passport issued by another country
  • NSW photo card (issued by Roads and Maritime Services NSW)
  • Proof of age card issued by a public authority of the Commonwealth or of another State or Territory for the purpose of attesting to a person’s identity and age
  • Keypass (over 18) identity card issued by Australia Post. For over 18s, photocopied ID and student ID cards do not qualify nor do bills or letters.

WHAT IF I LOSE MY ID BEFORE THE FESTIVAL?

Get it replaced ASAP. You must have valid ID to enter the festival. It is a legal requirement. Even with a valid ticket, you will not be admitted without ID.

WHAT ITEMS ARE ALLOWED & BANNED FROM DOWNLOAD?

Basic common-sense rules apply at Download so we can all have a good time. This includes banning certain items to guarantee general safety and comfort at the event and to ensure we also follow the letter of the law.

Bags will be searched and patrons will be ‘wanded’ by security before entering the Festival (similar to walking through a metal detector). This is for patron safety, so please be patient and ensure you’ve reviewed the Allowed & Banned Items list below before you arrive.

If you have brought a prohibited item, you can cloak it safely at our Cloak Room facility and collect them on your way out. Here is a list of what you CAN and CAN’T bring into the festival.

ALLOWED:

  • Small backpacks – no larger than an A4 piece of paper and 5cm deep (30cm L x 20cm W x 5cm D)
  • Small cameras
  • Sunscreen – this will also be available at locations around the festival including the Info Booth, Cloak Room and Medical Tent
  • Specific bags to house essential medical items will be allowed into the event area.

BANNED:

  • Large backpacks
  • No BYO alcohol at all
  • Aerosol containers (including sunscreen and personal beauty products)
  • Professional cameras, video and audio recording devices, including GoPros, Drones or any other remote flying device
  • Totems, flags or banners
  • Coolers or eskies of any kind (exceptions may be made for medical use)
  • Glass and metal containers of any kind
  • Fireworks, flares or sparklers (all strictly monitored)
  • Illegal and illicit substances of any kind
  • Drugs or drug paraphernalia
  • Umbrellas (please use a raincoat or poncho instead)
  • Radios or walkie-talkies
  • Pets – this does not include Service Animals or other animals that provide assistance too patrons with disabilities
  • Skateboards, scooters and bicycles inside the festival
  • Tents, canopies or shade structures of any kind
  • Unauthorised/unlicensed vendors are not allowed. No unauthorized solicitation and materials including handbills, flyers, stickers, beach balls, give-aways, samples, etc.
  • No chairs of any kind
  • No inflatable anything (rafts, chairs, pineapples etc.)
  • Selfie sticks
  • Milk crates
  • Weapons of any kind
  • Laser lights
  • Water pistols
  • Protest Paraphernalia incl. banners

WILL THERE BE VEGETARIAN, VEGAN & GLUTEN FREE OPTIONS?

There sure will be! There will be a wide variety of vego, vegan and gluten free food options at Download Festival.

WILL THERE BE ATM’S ON SITE?

Yes. There will be ATM terminals at the Festival.

CAN I BRING MY BAG TO DOWNLOAD?

Small bags and backpacks no larger than the size of an A4 piece of paper are permitted. Bags larger than this must be cloaked at the Cloak Room. The maximum size dimensions are 30cm (L) x 20cm (W) x 5cm (D).

DO YOU HAVE SECURITY AND POLICE?

There will be security and police present at the Festival and entrances to the Festival.

IS THERE A MEDICAL CENTRE AT DOWNLOAD?

Yes, we have a well-equipped Medical Centre with trained professionals and emergency services. Head there if you need any help.

IS THERE LOST AND FOUND AT DOWNLOAD?

If you lose or find something during the Festival, head to the Information Booth where they can assist you.

WILL MY BAG BE SEARCHED?

Yes. Any bag entering the Festival will be subject to bag search.

 

AFTER THE EVENT

 

I LEFT MY BAG IN THE CLOAK ROOM. I LOST MY WALLET. CAN YOU HELP ME?

Please email us at [email protected]

Any lost property handed in over the festival will be held for 28 days after the event in our lost property department. Any lost property not claimed by its rightful owner after 28 days will be disposed of in the following manner:

  • Valuables (e.g. Identification, licences, credit cards) will be handed to the local Police Station
  • Clothing, and any other reusable non-valuable items in good order will be donated to local charities.
  • All other items will be disposed of or destroyed.

I FORGOT TO BUY MERCHANDISE. CAN I PURCHASE IT ONLINE?

Any merchandise still available from the event will be available to purchase from the Download website.

 

FOOD & MARKETS

 

HOW DO I APPLY FOR A FOOD OR MARKET STALL?

If you have a food or market stall you would like to pitch for Download, email us at [email protected]

Please ensure you include your name, business, a brief description, contact number and which city you are interested in. If the Festival is interested, we will contact you with an application form.

DISABLED ACCESS

CAN I GET SOME INFO ABOUT DISABLED ACCESS?

Once you have secured your tickets, get in touch with us at [email protected]

WHAT’S THE SITE LIKE FOR GETTING AROUND?

Melbourne Showgrounds is an outdoor site mainly consisting of green fields, bitumen roads and concrete pathways. Like any outdoor field, terrain can be uneven and become muddy following rainfall.

WHAT IS THE COMPANION CARD POLICY?

Upon approval of request, Download Festival will issue Companions with a complimentary PDF ticket (maximum 1x carer per paid ticket holder), equivalent to the ticket type held by the Companion Card holder.

To request a Companion Card ticket, please submit a request via tixsupport.moshtix.com.au and include the following details:

  • Confirmation email from ticketing agent with proof of valid ticket to the event including the order number
  • Scan of valid Companion Card
  • Full name of Companion
  • Email address of Companion
  • Date of birth of Companion

Service Animals and other animals that provide assistance to patrons with disabilities are allowed at this event.

If you have any enquiries regarding companion cards and facilities at the festival, please contact [email protected]

IS THERE PARKING CLOSE TO THE FESTIVAL SITE ENTRANCE FOR THOSE WITH DISABILITIES?

Yes, there will be designated parking for Disabled Patrons close to the festival entrance, in addition to a Disabled Patron Pick Up and Drop Off area.

 

PERFORMING

 

IS THERE AN APPLICATION FOR BANDS TO PLAY AT DOWNLOAD?

No, all bands are hand-picked and curated by the Promoter. However, there is an opportunity via triple j Unearthed who give one Australian act the opportunity to perform at Download Festival.

 

CONTACT

 

HOW DO I CONTACT SOMEONE AT DOWNLOAD?

Please contact us at [email protected]